We are here to help with questions about our products, orders, shipping, tracking, returns and refunds.
For customer service, please contact us by email:
Email: support@contactorven.com
When contacting us about an order, please include:
Your full name;
Your order number;
The email address used to place the order;
A clear description of your question or issue;
Photographs or videos, when relevant to a damaged, defective or incorrect product claim.
Providing this information helps us locate your order and respond more efficiently.
For questions about order status, shipping or tracking, email support@contactorven.com and include your order number.
Tracking information may also be available through the shipping confirmation email sent after your order is dispatched.
Before returning any product, contact support@contactorven.com and wait for written return authorization and instructions.
Do not send products to our principal business address. The correct return location may be different and will be provided by our customer support team after your request is reviewed.
Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.
Please review our Return and Refund Policy for information about eligibility, timeframes and return conditions.
Brand: Orven
Legal operator: LDI Imports Sales LLC
State of organization: New Mexico, United States
New Mexico file number: 3163790
Email: support@contactorven.com
Principal business address:
911 E Atlantic Blvd
STE 101
Pompano Beach, FL 33060
United States
This address is provided for business and legal correspondence only. It is not a return address, warehouse or customer service location.
For your security, please do not send complete payment card numbers, passwords or other highly sensitive information by email.
We may request limited information necessary to locate your order, verify your identity, prevent fraud or process your request. Personal information submitted to us will be handled in accordance with our Privacy Policy.
At ORVEN, we believe the right timepiece does more than complete a look. It carries intention, reflects character and becomes part of the moments you choose to remember.
Our collection is created for those who appreciate enduring design, considered details and confidence without excess. From your first question to the arrival of your order, our team provides attentive, clear and personal support.
Timepieces selected to express presence, individuality and timeless style.
A focus on balanced proportions, refined finishes and versatile design.
Clear and attentive assistance before, during and after your purchase.
